The Department of Consumer Affairs DCA has launched the new mecham=nism known as the National Consumer Helpline which is the grievance redressal mechanism. The consumers have to first complete the National Consumer Helpline Sign Up. Then the NCH Login has to be done by the consumers. The main NCH Function is to provide telephonic advice to the consumers. Through this post we have provided the details on the NCH Contact Details, How to File a Complaint and all other necessary information. One must read the complete article to collect all the necessary details regarding the NCH and its app.
National Consumer Helpline Signup
The Department of Consumer Affairs has launched a portal named as the National Consumer Helpline. The NCH is known as the Integrated Grievance Redressal Mechanism (INGRAM). The NCH is the mission to provide the telephonic advice, information and guidance to help the Indian consumers to address the consumers grievances. It basically deals with the problems relating to the products and services providing the consumers with the rights they have and with providing them with all the basic details. The main operation of the NCH is led by the Centre of Consumer Studies.
To use the NCH Mechanism, the consumers have to first signup to the portal condumerhelpline.gov.in After the National Consumer Helpline Signup is complete, the consumers have to then National Consumer Helpline Login using their login details and go through the portal and collect the information they wish to get. One can either register online or through the mobile app. The SMS facility is also provided to the consumers to lodge their complaints. Through this article, the consumers will get all the details on how to file a complaint, how to do NCH Login to the portal, the consumer forum, forum number and all other details.
NCH Functions
Below mentioned are the National Consumer Helpline Functions:
- Guide the consumers by providing all the details on products and services.
- Providing information relating to Companies and Authorities.
- Filing complaints against fake service providers.
- Providing awareness of the rights and regulations of the consumers.
- Educating the consumers.
National Consumer Helpline Services
- LPG
- Electricity
- Telecom
- Banking
- Insurance
- Credit card
- Water
- Transport
- Education and Medical
- Home appliances
- Drinking water
NCH Three-Tier Approach
- At first the consumer is informed about the right they have and whom to approach.
- Then if the problem remains unsolved, then the matter has to be taken to the chamber of the industries and commerce.
- Lastly, the matter has to be taken to the consumer courts under the Consumer Protection Act.
NCH Consumer Signup
- Visit the website consumerhelpline.gov.in.
- On the new page, click on the National Consumer Helpline Signup Option.
- Now input all the details in the fields given on the new page.
- Fill up the captcha code as given there.
- Your user id and password will get created.
consumerhelpline.gov.in Login
- Open the website of NCH and then click on the Sign In option.
- Now the NCH Login page will appear on your screen.
- Provide the user id and password.
- Click on the sign In tab.
- If you forget your password then sign in using the OTP.
How to File a Consumer Complaint Online?
- Visit the website consumerhelpline.gov.in on your device.
- Then register yourself by Clicking on the New User option.
- Provide all the details asked from you for NCH Registration.
- Click on the National Consumer Helpline Login tab and then fill the username and password.
- Click on the File a Complaint option and then select the type of complaint.
- Fill in all the details in the form regarding the problem you have and then click on Submit Tab.
Consumer Forum Complaint Online
The registered users can lodge the complaint online through the NCH using these simple steps.
- Send the notice to the concerned authority mentioning your problem.
- Now wait for the response from the vendor.
- Later select the correct forum against the complaint.
- File a written complaint to the forum.
- Now make the court fee payment as prescribed.
Consumer Court Email Id India
The Consumer Court Contact Details are:
- Shri Jitendra Alhawat
- Deputy Secretary
- Department of Consumer Affairs
- Krishi Bhawan, New Delhi
- Email: nch-ca@gov.in
National Consumer Forum
The NCH Forum is the National Consumer Dispute Redressal Commission which is a Non Judicial Commission in India.
| Established in | 1988 |
| Jurisdiction | India |
| Headquarters | Delhi |
| President | Justice R K Aggarwal |
| Website | ncdrc.nic.in |
Consumer Complaint India
- Visit the website consumerhelpline.gov.in
- Now you need to create the User ID to file the complaint.
- Now provide all the details which are not just email id or name.
- Now the complainant has to National Consumer Helpline Login and then Click on File Complaint.
- Select the type of the complaint from the given options.
- Now make the final submission of the complaint.
NCH Consumer Grievances Status
The consumers are given a facility to track their complaint status by visiting the official website. The complete status of your complaint will get displayed on the screen when you National Consumer Helpline Login to the website or the UMANG App. If you are unable to track the status, you can access to the NCH Contact helpline number for the same.
Follow the steps to track the grievance:
- Visit consumerhelpline.gov.in on your device.
- On the homepage, while scrolling down, look for the Track Status tab.
- On the new page, fill the details asked for.
- You need to click on the submit option.
- Now the status will appear on your screen, check the status and keep the screenshot.
NCH Upload Documents
- Visit consumerhelpline.gov.in on your device.
- On the homepage, while scrolling down, look for the Upload Documents tab.
- On the National Consumer Helpline Login page, provide all the details asked.
- You need to click on the submit option or the Return to homepage option.
- Lastly, submit all the documents that have been asked from you.
National Consumer Helpline
One can register the grievance through:
| NCH Contact Details | — |
| Contact Number: | 1800114000 or 1915 |
| SMS Number: | 8800001915 |
| Email Address: | nch-ca.gov.in |
| Register Complaint Through: | NCH App |
| Register Complaint Through: | UMANG App |
consumerhelpline.gov.in NCH Links
| Consumer Helpline Portal | Visit Here |
| NCH Login | Login Here |
| National Consumer Helpline Signup | Signup Here |
| UMANG APP | Get Here |
FAQ’s on National Consumer Helpline
- When was the NCH Forum established?
- The NCH Forum was established in 1988.
- What is the main function of NCH?
- The main function of NCH is to provide telephonic help on the grievances.
- What is the NCH Portal?
- The NCH Portal is consumerhelpline.gov.in.
- WHere can one National Consumer Helpline Signup for a complaint?
- One shall click on the direct National Consumer Helpline Signup link available in the links section in the post above.