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If you browse and use this website (www.nationalconsumerhelpline.in), you are agreeing to comply with and shall be bound by the following Terms of Service ("TOS") for use , together with our privacy policy and Disclaimer in relationship with consumer (“you”) and to this website.You may contact us by dialing toll free no. 18000-11-4000 or Short Code 14404 , send SMS mentioning your name and city to mobile number 08130009809. You can also register your complaint on mobile application "Consumer App" of Department of Consumer Affairs and website www.consumerhelpline.gov.in.Inviting companies to join hand with NCH as convergence partner. For more information - Click here. For filing complaint pertaining to companies which are not mentioned in the NCH complaint registration module list, please call toll free no.1800-11-4000 or SMS your name,city and send it to 8130009809 to enable NCH to call you back.
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Welcome to National Consumer Helpline website. If you continue to browse and use this website (www.nationalconsumerhelpline.in), you are agreeing to comply with and shall be bound by the following Terms of Service (“TOS”) for use, and our privacy policy.

1.Acceptance of Terms
  • You should agree to these terms and conditions before using this website. The term ‘NCH’ or ‘us’ or ‘we’ refers to National Consumer Helpline whose office is located at Indian Institute of Public Administration New Delhi. The term 'you' refers to the user or viewer of our website.
2. General conditions
  • Under no circumstances will NCH be liable in any way whatsoever, for any content or information provided on the website, or for its impact on you and/or your business in any manner. This includes, but is not limited to, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, or otherwise transmitted via the product. The information and services included or available on the website may contain inaccuracies or typographical errors for which NCH shall not be liable in case any damage /loss occurs to any person. Changes may periodically be made and the information may be added or modified on the website from time to time without any prior notice .NCH reserves the right to make any alterations for the improvement and relevance of the website at any time, whatsoever.
3. Description of Service
  • NCH ’s mission is to provide its services and support to consumers by :

    - Guiding consumers in finding solutions to problems related to Products & Services.

    - Providing information related to Companies and Regulatory Authorities.

    - Making efforts for resolution of Consumer grievances through Alternate Dispute Resolution at the pre- litigation stage.

    - Empowering and facilitating consumers to use the available Consumer Grievances Redressal Mechanisms in various sectors.

    - Generating awareness among Consumers about their Rights and Responsibilities.

  • NCH endeavors to provide resolution to consumer grievances However it does not ensure complete/ partial resolution as it is subject to the company of service providers’ policy.

  • NCH provides services through telephone call, its website, SMS, Mobile applications, e- mails, Social Media including face book, Twitter Etc or queries on webchat. These services can be availed by consumers in India and foreigners who have purchased any product or hired any services while in India. NCH provides information about consumer rights and provides a facility to consumer to file their grievance against defaulting traders and service providers via the Integrated Grievance Redressal System”. The territorial jurisdiction for filing any consumer complaint by the foreign nationals/Consumers shall be within India.

  • The Service (or parts of it), may be accessed by consumer or made available through the website or internet on mobile. You must acknowledge that certain parts of the Service are available only via certain medium / devices / communication network Channels. The communication could be made available to consumer through SMS (Short Message Service), Email, and/or other Internet or telecommunications services or protocols (such as WAP (Wireless Application Protocol)) (collectively, the "Channels").

  • Service Notification: Any communication may be made as part of services from NCH such as website version update via push notification through SMS /Email, NCH E-Newsletter, consumer advisories / tips etc. These all shall be subject to the Terms of Service.


    Registration Data -In consideration for registration form, you agree to provide true and accurate, current and complete information about yourself/your organisation and must maintain and update your registration Data to keep it safe and complete. Any inaccurate or incomplete information provided will be summarily rejected by NCH. NCH Website may provide Un-restricted access to some/ part of the modules for which registration is not required but in that case, your identification is based on your machine IP or communications subscription number provided by your network operator that you must agree to allow via this service reference. You will receive login account details only after completing the registration form. You will solely be responsible for maintaining the confidentiality of the account login details, and are fully responsible for all the activities that occur through your account. You hereby agree to immediately notify NCH of any unauthorized use of your password or account or any other breach of security. For the safety of your account and to protect it against any misuse, please ensure that you carefully log out from your account at the end of each session. NCH cannot and will not be liable under any circumstances whatsoever, for any loss or damage arising from your failure to comply and abide by the requirements laid down, hereinabove and in this Section.


    In order to use the Service, consumer must keep their Computer (PC) updated with proper operating system and antivirus packages, software and utilities at their cost.

    While using the NCH Website, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties. You hereby agree and acknowledge that you shall be solely responsible for the set-up, configuration or compatibility of the PC/devices for obtaining access to the NCH services and any communication channel ,whatsoever. If any alteration in the whole or any part of Service requires changes in your hardware, software or other equipment, you must effect these changes at your own risk and expense.
4. Content
  • The National Consumer helpline reserves the right of the website - www.nationalconsumerhelpline.in which is designed and developed by NCH to facilitate faster dissemination and easy access to information related to consumer rights and responsibilities with the focus on consumer grievance. Any liability or claims regarding damages caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. The pages and sections of the website or complete publication including all offers and information might be extended, changed or partly or completely deleted by NCH at any time without separate announcement or notice. Use of any information or material on this website by you is entirely at your own risk and cost, for which NCH shall not be liable under any circumstances. The information and services included or available on the website may include inaccuracies or typographical errors. Changes are periodically added to the information available on the website. NCH may make improvements and/or changes at any time without prior notice.
5. Referrals and links
  • NCH is not responsible for any content, information or material displayed or available on the connected links or referred website links on the NCH website, as NCH has no control over these and they may contain illegal / incorrect/incomplete content or material on their respective website and referral links. These links are merely provided for your convenience and to facilitate further information. This would not mean that we endorse these links or websites. We have no responsibility for the content and information available on such links or website(s).In case any damage occurs to any one by the use of information and material available on these websites, NCH will not be responsible for the same. Furthermore, the NCH is not liable for any postings or messages published by users /readers on discussion boards, guest books or mailing lists etc.of such websites and links.
6. Copyright
  • The copyright for any material created, or originated from, or literary work published by NCH is reserved. Any duplication or use of any such works or objects such as images, diagrams, sounds or texts in any other electronic or printed medium or publication of any such works or objects such as images, diagrams, sounds or texts is not permitted without a written consent or agreement with NCH. The website’s content may not be sold, reproduced, or distributed by any person /user without the written permission of NCH. Any redistribution or reproduction of any part or whole of the contents/material/information available on the website, in any form, is strictly prohibited.

    However, any person may print or download the content for his/her personal and non-commercial use only and any of the contents on this website may be used for general information only.
7. Privacy policy
  • 7. Privacy policy -The use of published postal addresses, telephone or fax numbers and email addresses for marketing/commercial purposes is strictly prohibited. Offenders for breach of any of the above or persons sending unwanted spam messages will be liable to be prosecuted under Law.

    -Similarly, any information shared by any person or Company shall be completely confidential and shall not be shared especially if the same is of commercial confidence, trade secrets or intellectual property, the disclosure of which would harm the competitive position of a third party, unless the competent authority is satisfied that larger public interest warrants the disclosure of such information;

    -If the opportunity for the input of personal or business data ( email addresses, name and addresses) is given, the input of these data takes place voluntarily. The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited, offenders sending unwanted spam messages will be punished. The respect of privacy is essential for building a trust worthy relationship between NCH and you.
8. Log Files
  • Like most standard website servers, we use log files. These files contain information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This data is not linked to any personally identifiable information. It is used to generate statistical reports so as to monitor the website and analyze the ongoing trends.
9. Legal validity of this disclaimer /TOS
  • - This disclaimer is to be regarded as part of the internet publication from which you were referred.

    - If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.


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