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Sectors Covered :
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Domestic Appliances :
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Overview:

Domestic Appliances are those without which a modern home is considered incomplete, especially in urban areas. We have become so used to some of the home appliances that it seems difficult to live without them. Products such as microwave ovens, juicer- mixer- grinder, fully automatic washing machines, frost- free refrigerators are the most popular category of home appliances.

This is because they have made the work of housewives less tiresome and more enjoyable. Besides, there is a category of electronic products that have become an integral part of modern houses. These are air conditioners, fans, room coolers, room heaters, geysers, electrical irons etc.

Frequent Occurring Problems

• Same problem persist after repairing
• Not repair in under warranty period
• Service center not entertaining
• Manufacturing defect No replacement/ Repair
• After Sales service is not provided

Convergence:

We have a very large number of companies as partners in our convergence system. The names of some of them are given below:- Samsung, LG, Videocon, Godrej, Voltas, IFB, Whirlpool, Kenstar, Carrier, Sansui, Electrolux, Sony, Hitachi, Onida, Haier, Philips, Eureka Forbes, Bajaj Electricals, Usha International, Orient

Redressal System

Tier 1: There is no regulatory body to regulate the functioning of consumer durable companies. Consumers can complaint to the authorized Service Centre or Customer Care Centre of the respective company.

Tier 2: If the consumer is not satisfied then he can approach the corporate office of the company.

Tier 3: If still complaint does not get redressed, the consumer can approach the consumer Forum.
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