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If you browse and use this website (www.nationalconsumerhelpline.in), you are agreeing to comply with and shall be bound by the following Terms of Service ("TOS") for use , together with our privacy policy and Disclaimer in relationship with consumer (“you”) and to this website.You may contact us by dialing toll free no. 18000-11-4000 or Short Code 14404 , send SMS mentioning your name and city to mobile number 08130009809. You can also register your complaint on mobile application "Consumer App" of Department of Consumer Affairs and website www.consumerhelpline.gov.in.Inviting companies to join hand with NCH as convergence partner. For more information - Click here. For filing complaint pertaining to companies which are not mentioned in the NCH complaint registration module list, please call toll free no.1800-11-4000 or SMS your name,city and send it to 8130009809 to enable NCH to call you back.
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Disclaimer :

Welcome to National Consumer helpline website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, together with our privacy policy in relationship with you and to this website.

You should agree to these terms and conditions before using this website. The term "NCH" or "us" or "we" refers to National Consumer Helpline whose office is located at Indian Institute of Public Administration ,New Delhi . The term 'you' refers to the user or viewer of our website.


1. General conditions
  • Under no circumstances is NCH liable in any way for any content, or its impact on you and/or your business. This includes, but is not limited to, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, or otherwise transmitted via the website , social media or NCH.
2. Content
  • The National Consumer helpline reserves its right on its website i.e www.nationalconsumerhelpline.in , or when queries are raised through SMS, Mobile applications ,E mails, Social Media including facebook, Twitter Etc which have been designed and developed by NCH to facilitate faster dissemination and easy access to information related to consumer issues and grievances. Any Liability/claims regarding damages caused by the use of any information provided or advice rendered, including any kind of information which is incomplete or incorrect, will therefore not be sustainable and shall be rejected. The entire pages and sections of the website or publication including all offers and information might be extended, changed wholly or partially or deleted completely or partially by NCH at any time without a prior notice or a separate announcement. Use of any information, advice or material provided on this website is entirely at the users /readers own risk and responsibility for which NCH shall not be liable under any circumstances ,whatsoever . The information and services included or available on the website may contain inaccuracies or typographical errors for which NCH shall not be liable in case any damage /loss occurs to any person. Changes may periodically be made and the information may be added or modified on the website from time to time without any prior notice .NCH reserves the right to make any alterations for the improvement of the website at any time ,whatsoever.
3. Referrals and links
  • NCH is not responsible for any contents, information or material displayed or available on the connected links or referred website links on the NCH website , as the NCH has no control over these and they may contain illegal / incorrect/incomplete content or material on their respective website and referral links. These links are merely provided for your convenience and to facilitate further information. This would not mean that we endorse these links or websites. We have no responsibility for the content and information available on such links or website(s).In case if any damage occurs to any one by the use of information and material available on these websites, NCH will not be responsible for the same. Furthermore ,the NCH is not liable for any postings or messages published by users /readers on discussion boards, guest books or mailing lists etc.of such websites and links. NCH recommends that you review the privacy policy of third party websites arrived at from links on this Site.
4. Copyright
  • The copyright for any material created or originated or literary work published by NCH is reserved. Any duplication or use of any such works or objects such as images, diagrams, sounds or texts in any other electronic or printed medium or publication of any such works or objects such as images, diagrams, sounds or texts is not permitted without a written consent or agreement with the NCH. The website’s content may not be sold, reproduced, or distributed by any person /user without the written permission of the NCH. Any redistribution or reproduction of any part or whole of the contents/material/information available on the website, in any form, is strictly prohibited.
    However, any person may print or download the content for his/her personal and non-commercial use only and any of the contents on this website may be used for general information only.
5. Privacy policy
  • If there is an opportunity for the input of any of your personal or business data (email addresses, name, and addresses) by any person, the said input shall be deemed to be given/shared voluntarily . The use of published postal addresses, telephone or fax numbers and email addresses for marketing/commercial purposes is strictly prohibited. Offenders for breach of any of the above or persons sending unwanted spam messages will be liable to be prosecuted under Law.
    Similarly any information shared by any person or Company shall be completely confidential and shall not be shared especially if the same is of commercial confidence, trade secrets or intellectual property, the disclosure of which would harm the competitive position of a third party, unless the competent authority is satisfied that larger public interest warrants the disclosure of such information;
6. Log Files
  • Like most standard website servers, we use log files. These files contain information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This data is not linked to any personally identifiable information. It is used to generate statistical reports so as to monitor the website and analyze the ongoing trends.
7. Legal validity of this disclaimer
  • This disclaimer is to be regarded as part of the internet publication which anyone has been referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

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