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If you browse and use this website (www.nationalconsumerhelpline.in), you are agreeing to comply with and shall be bound by the following Terms of Service ("TOS") for use , together with our privacy policy and Disclaimer in relationship with consumer (“you”) and to this website.You may contact us by dialing toll free no. 18000-11-4000 or Short Code 14404 , send SMS mentioning your name and city to mobile number 08130009809. You can also register your complaint on mobile application "Consumer App" of Department of Consumer Affairs and website www.consumerhelpline.gov.in.Inviting companies to join hand with NCH as convergence partner. For more information - Click here. For filing complaint pertaining to companies which are not mentioned in the NCH complaint registration module list, please call toll free no.1800-11-4000 or SMS your name,city and send it to 8130009809 to enable NCH to call you back.
Skip Navigation LinksNational Consumer Helpline : AboutNCH
About National Consumer Helpline :

NCH is a project of the Union Ministry of Consumer Affairs and has recently been shifted from University of Delhi to the Indian Institute of Public Administration . NCH now operates under the Centre for Consumer Studies at IIPA from 2nd Week of May 2014.The project recognizes the need of consumers for a Telephone Helpline to deal with a multitude of problems arising in their day-to-day dealings with business and service providers.
NCH provides a National Toll Free No-1800-11-4000.

A consumer can call to seek information, advice or guidance for his queries and complaints.
Service Sector
LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Products
Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.
Three-tier Approach

It advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline follows a three-tier approach.

  1. First the consumer is informed of his rights in a particular consumer problem and who s/he should approach in the concerned company or the organization.
  2. If the problem remains unresolved s/he would be directed to take up the matter with industry level bodies or chambers of commerce, industry regulators (as they exist in sectors like insurance and banking) or Govt. officials who are in charge of the relevant industrial sector.
  3. As a last resort, the consumers will be advised to take their case to consumer courts under the Consumers Protection Act. This helpline is designed to promote avenues of out of court settlement of consumer disputes and resultantly helps to reduce the burden on consumer courts.

Co-operation from major consumer goods companies and service providers is expected.

Functions of NCH
National Consumer Helpline supports consumers by:
  • Guiding consumers in finding solutions to problems related to Products & Services. .
  • Providing information related to Companies and Regulatory Authorities.
  • Facilitating consumers in filing complaints against defaulting Service Providers .
  • Empowering consumers to use available Consumer Grievances Redressal Mechanisms, Educating Consumers about their Rights and Responsibilities.
  • Developing the awareness among Consumers about their Rights and Responsibilities.
Vision
"A Nation of awakened, empowered and responsible consumers and socially and legally responsible Corporations."
Mission
"To provide telephonic advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards ."
Sectors Covered :
  AIRLINES
  AUTOMOBILES
  BANKING
  DOMESTIC APPLIANCES
  ELECTRICITY
  FOOD SAFETY
  INSURANCE

  LEGAL
  LEGAL METROLOGY
  MEDICAL NEGLIGENCE
  NBFCs
  PDS
  POSTAL
  PETROLEUM/LPG/PNG
  REAL ESTATE
  TELECOM

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