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National Consumer Helpline
NCH is a project of the Union Ministry of Consumer Affairs and has recently been shifted from University of Delhi to the Indian Institute of Public Administration . NCH now operates under the Centre for Consumer Studies at IIPA from 2nd Week of May 2014.The Project recognizes the need of consumers for a Telephone Helpline to deal with multitude of problems arising in their day-to-day dealings with business and service providers.

NCH provides a National Toll Free No-1800-11-4000 Other users can dial- 011-23708391 (normal call charges applicable). SMS can also be sent to +918130009809 (charges apply) mentioning the name and city .

A consumer can call to seek information, advice or guidance for his queries and complaints.

National Consumer Helpline supports consumers by:
- Guiding consumers in finding solutions to problems related to Products &
  Services.
- Providing information related to Companies and Regulatory Authorities.
- Facilitating consumers in filing complaints against defaulting Service Providers
- Empowering consumers to use available Consumer Grievances Redressal
  Mechanisms, Educating Consumers about their Rights and Responsibilities.

NCH VISION

" A Nation of awakened, empowered and responsible consumers and socially and legally responsible Corporations."

NCH MISSION

"To provide telephonic advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards."

When you buy goods and services you are protected by the law – the Consumer Protection Act of 1986.

 

 6 Consumer Rights - Protection for the Consumer...
  1. Right to Safety – to be protected from hazardous goods & services.
  2. Right to information - to be informed about the quality & performance of goods and services...
  3. Rights to Choose - to free choice of goods and services
  4. Right to be seek Heard – to be heard in decision making process concerning consumer interest
  5. Right to redressal - if consumer rights are infringed
  6. Right to consumer education .
 NCH Initiatives...
  Online Consumer Complaint Management System...
  NCH Monthly Reports...
  Socio-Economic Profile of Callers–Study at NCH...
  Consumer Detriment-A Pilot Study...
  Newsletter-ConsumerVelocity@NCH...
  Upbhokta ki Awaz @ Radio DU CR 90.4 FM...
 
  | Register your Consumer Complaint...
 

In Case you have consumer grievances against any company / service provider
Click here...
  | Guidance for smart consumers...
 

Articles for consumer awareness and Guidance for smart consumers
Click here...
  | JAGRITI - Making an informed consumer...
Programme for imparting consumer welfare knowledge and information...
Click here...
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