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Jago Grahak Jago... National Consumer Helpline ... 1800 11 4000 Toll Free Number,or 011-27006500,27662955,56,57,58 or SMS your name and city from your mobile and send it to 8800939717.
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NCH VISION
" A Nation of awakened, empowered and responsible consumers and socially and legally responsible Corporations. "
 
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NCH MISSION

"To provide telephonic advice, information and guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address consumer concerns and grievances adopting world class standards."
Tender/Quotations /Notices
TENDER NOTICE FOR DEVELOPING MOBILE APPS SOFTWARE....
Sealed Tenders are invited to develop Mobile Apps software for Product and services information system, consumer enquiry & complaint handling and management system, and integration with the existing CRM deployed at the NCH Call Centre. The software should be platform neutral to be compatible with Android, I Phone / I Pad, Blackberry and Windows mobiles for smart phones and Tablet based mobile.

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NCH Jago Grahak Channel
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National Consumer Helpline
NCH is a project of the Union Ministry of Consumer Affairs, operating from the University of Delhi.The project recognizes the need of consumers for a Telephone Helpline to deal with a multitude of problems arising in their day-to-day dealings with business and service providers.

NCH provides a National Toll Free No-1800-11-4000 (for BSNL/MTNL Users), Other users can dial- 011-27006500,27662955,56,57,58 (normal call charges applicable). SMS to 8800939717 can also be sent mentioning the name and city .

A consumer can call to seek information, advice or guidance for his queries, complaints and guidance.

National Consumer Helpline supports consumers by:
- Guiding consumers in finding solutions to problems related to Products &
  Services.
- Providing information related to Companies and Regulatory Authorities.
- Facilitating consumers in filing complaints against defaulting Service Providers
- Empowering consumers to use available Consumer Grievances Redressal
  Mechanisms, Educating Consumers about their Rights and Responsibilities.

PERFORMANCE REPORT APRIL - 2013

The total no. of dockets made / updated from calls handled during April 2013, was 12,590. In addition to complaints handled over telephone, 2343 complaints have been received online on NCH website. 1266 dockets were made / updated from outbound calls to consumers from the helpline. These calls are included in the total of 12,590 calls handled in April 2013.

The total consumer detriment in the month has been computed at Rs. 28,86,66,375 for 5133 dockets. This was calculated on the basis of average detriment value in each sector. This month value wise, the top three sectors are Real Estate, Life Insurance and Automobiles (See page 25 for details).

NCH website www.nationalconsumerhelpline.in has registered a total page hit count of 1,56,157 during April 2013. The increase in website hits in April 2013 as compared to April 2012 is 137%. Read More...
 NCH Initiatives...
Online Consumer Complaint Management System...
Upbhokta ki Awaz @ Radio DU CR 90.4 FM...
NCH Annual Reports...
Socio-Economic Profile of Callers–Study at NCH...
Consumer Detriment-A Pilot Study...
Newsletter-ConsumerVelocity@NCH...
Report on ISO 10000 Series Workshop...
  | Register your Consumer Complaint...
 

In Case you have consumer grievances against any company / service provider
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  | Guidance for smart consumers...
 

Articles for consumer awareness and Guidance for smart consumers
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  | JAGRITI - Making an informed consumer...
Programme for imparting consumer welfare knowledge and information...
Click here...
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